Refund and Returns are accepted up to 60 days from the delivery date. Requests made after this timeframe will not be approved. We do not refund opened, altered, discounted (these are final sale), or damaged products.
Return/Replacement
We allow you to apply for return or refund, exchange within 60 days after the date of delivery. Please follow these steps for the return/replacement:
About Return Shipping Fee
The product is defective：
We pay all shipping costs of a return is a result of our errors, like the items are damaged, incorrect or incomplete.
Customer regrets:
If the return is caused by customer, customer is responsible for shipping costs.
Refund
After we received your return or refund application, we'll process within 1-3 working days. If your application is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Usually we'll issue a refund within 1-3 working days. The refund money will be applied to the original method of payment within a certain amount of days.
If you paid by Paypal balance, you can receive money with 24 hours.
If you paid by credit card, you can receive money in 7- 15 working days, no more than 30 working days. It mainly depends on the policy of your credit card company.
If you haven’t received a refund yet, firstly please check your bank account again. Then contact with your credit card company and bank, it may take some time before your refund is officially posted.
If you’ve done all above but still have not received your refund yet, please contact us at service@pairaydental.com.
Modification/Cancellation
Your orders will be shipped out soon (1-2 days order processing time) after your payment.
If you want to modify/cancel your order, please contact customer service team within 24 hours after placing the order.
If more than 24 hours, logistics companies will ship out your order, we can't do any change or cancellation. You need to return the package back to us when you get it, after we receive it, we will refund the money within 1-3 working days.
Still Need Help?
Company Name: PaiRay Dental Limited
Email: service@pairaydental.com
Tell/WhatsApp: +86 18736055759 (China)
Monday – Friday 9:00 a.m. to 6:00 p.m. PT
Address: FLAT/RM 1801 EASEY COMM BLDG 253-261 HENNESSY ROAD WANCHAI, HONG KONG